Question 1

How does the 14-day free trial work?

Accepted Answer

Start any plan with a 14-day free trial. No credit card is required to begin. Connect your sites, run Gus, and decide before you pay. If you connect 10+ sites, we extend the trial to 30 days so you can see a full update cycle.

Question 2

Can I change plans later?

Accepted Answer

Yes. Upgrade or downgrade anytime from your dashboard billing settings. Changes take effect immediately and are prorated on your next invoice.

Question 3

What counts as a "site"?

Accepted Answer

One site is one WordPress installation connected via the MaintainHQ connector plugin. Multisite networks count as one site if managed as a single connection.

Question 4

Do you offer annual billing?

Accepted Answer

Yes. Pay annually and get 2 months free (billed as 10× monthly). Toggle annual on the pricing page, or contact us for founding annual invoices.

Question 5

Is there a setup fee or contract?

Accepted Answer

No setup fees and no long-term contracts. All plans are month-to-month (or annual if you choose) and you can cancel anytime. Founding members who lock Agency at $149/mo keep that rate for life.

Question 6

What support is included?

Accepted Answer

Starter includes email support. Pro adds priority support. Agency includes a dedicated account manager, SLA-backed response times, and optional concierge onboarding (we’ll connect your first 10 sites).

Question 7

Why is Agency worth $199/month?

Accepted Answer

Agencies typically charge £50–150 per care plan. Agency unlimited is less than one junior-dev hour per week — and Gus removes the overnight firefighting that eats retainer margin. First 100 agencies lock $149/mo for life.

Simple, transparent pricing

Starter

Pro

Agency

Founding agencies — first 100

Frequently asked questions